COMMUNICATION SKILLS

Communication skills

Workshop content:

• Communication: Introduction
• Communication channels
• Communication pattern
• Effective & efficient communication
• Examples of communication barriers
• Intercultural communications
• Perception & communication
• Important inter-personal communications skills:
  • Verbal communication  skills:
    • Effective listening skills
    • Questioning skills
    • Telephone skills
    • Meeting management skills
  • Written communication skills
    • Fundamentals of writing
    • Emailing skills
  • Presentation skills